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Clubs disappearing when equipped!!!

• Mastra1971 8 Posts

  Tue, Mar 1 2016 8:43 AM

  Yesterday i lev'd up and I've got a free club rental.

  Equipped that and played some holes.

  Today I'm back to the game and I receive the notification that rental time has expired.

  I change the equipped club putting back my old one and try to start a game.

  I receive the notification that rental time has expired and I need to equip a new club.

  Thinking to have not saved after the change I go back to equipment selection and... MY OLD CLUB HAS DISAPPEARED!!!!

  I try equipping the standard wedge, starting a new game and... THE STANDARD WEDGE HAS GONE TOO!!!

  Now I can't play anymore, I've lost two clubs and I don't know what to do... could you help me too?

• WGTChampion 1,891 Posts

  Tue, Mar 1 2016 9:13 AM

  If you have not already, contact CS HERE. 

  Additionally, there is a work around. If you have access to a smart phone or tablet download and sign in to the WGT app and you should be able to change your equipment normally from there. 

  _CHAMPION

• alosso 21,072 Posts

  Tue, Mar 1 2016 9:39 AM

  I'm astounded that the mod doesn't even pretend any investigation or repair work in progress. ?Honesty?

  Easiest workaround is feasible by the player itself, no need to hope for company reaction:

  Go to equiment change but do not touch any club related to the rental. Unequip and re-equip other clubs until the SAVE button becomes green. Save whatever you have and leave the equipment page.

  Then, re-enter and equip the set-up that you desire. Worked for me, hope it works for you, too!

• Mastra1971 8 Posts

  Tue, Mar 1 2016 10:19 AM

  Thanks a lot for your suggestion, unfortunately your suggestion doesn't work for me... at least exiting and re-entering the game shows all my clubs, so they're not lost forever :D

  I'll try again with your procedure but I'm not very confident... not at all...

• Mastra1971 8 Posts

  Tue, Mar 1 2016 10:44 AM

  Ok I've been able to recover... the sequence is very funny but it worked:

  - unequipped the SW

  - equipped the SW in the slot that should be reserved to LW (the one that didn't work)

  - equipped the LW in the slot previously occupied by the SW

  - save & quit

  Re-entering the equipment change interface, both clubs were equipped (they automagically swapped into the correct slots) and I've been able to enter and play a tournament.

  Looks like the interface is more buggy than a silk farm :D

  I contacted the assistance team, let's wait to hear from them :D

• alosso 21,072 Posts

  Tue, Mar 1 2016 12:51 PM

  Good to see that it works!

• flicklives 33 Posts

  Wed, Sep 6 2017 8:49 PM

  happened to me today...lost my

  WGT Starter Plus 3 Fairway Wood (L3+)

  same scenario...leveled up, tried to equip free rental, now i lost my fairway wood...

  trying to reequip not working...

• phred952 2,714 Posts

  Wed, Sep 6 2017 9:19 PM

  Read the quote below and try that.  It's from the same thread only above where you posted.  If you had read the whole thread first you might have found a solution earlier.  Also consider a search using the search box to the right.  This problem has happened before and solutions were talked about.  I just don't know first hand as it's never happened to me.

   

  Mastra1971:

  Ok I've been able to recover... the sequence is very funny but it worked:

  - unequipped the SW

  - equipped the SW in the slot that should be reserved to LW (the one that didn't work)

  - equipped the LW in the slot previously occupied by the SW

  - save & quit

  Re-entering the equipment change interface, both clubs were equipped (they automagically swapped into the correct slots) and I've been able to enter and play a tournament.

  Looks like the interface is more buggy than a silk farm :D

  I contacted the assistance team, let's wait to hear from them :D

   

• flicklives 33 Posts

  Thu, Sep 7 2017 8:13 PM

  OK  got it back

• sky0diver 119 Posts

  Thu, Sep 7 2017 11:18 PM

  flicklives:

  OK  got it back

  just for the sake of it, let me make a smart-ass comment that won't help anyone but there is some truth to it: it would have been better for you if you would have lost that three wood and would have been forced to buy a better one. You play expensive balls but still use a three wood that is as long as your irons basically :-) ... My advise,- spent a few credits on a better 3 wood and maybe safe a bit on balls if it's a question of budget.