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Credit Reward Videos don't add credit

• ferryv 6 Posts

  Wed, Jun 1 2016 3:40 AM

  Hi all, 

  I noticed, after watching several videos, that there is no credit added to my account. After playing around with it a bit more I noticed that sometimes the first video adds 2 credits, but any additional videos don't add anything anymore. 

  Is this a known issue? Any way around it? 

  Thanks in advance,
  FerryV 

• WGTChampion 1,891 Posts

  Wed, Jun 1 2016 9:03 AM

  Are you having this issue on mobile or on PC? 

  _CHAMPION

• ferryv 6 Posts

  Wed, Jun 1 2016 9:55 AM

  I have this issue on my Android phone (Samsung Galaxy Note4 with Android 6.01) as well as my Android Samsung tablet (Galaxy Tab S with Android v5.0.2).  I haven't tried on my PC, but play mostly from my mobile devices.. 

  Thanks, 
  Ferry 

• mathia14 1,271 Posts

  Wed, Jun 1 2016 9:58 AM

  I'm having the same issue on PC, all I have.

• ferryv 6 Posts

  Sat, Jun 11 2016 1:08 PM

  Does anyone know how can I get this to WGT folks? Situation is still the same....  

• WGTShamWow 922 Posts

  Sat, Jun 11 2016 5:01 PM

  ferryv:

  Does anyone know how can I get this to WGT folks? Situation is still the same....  

  You can contact Customer Service here  and they will be able assist with this issue. 

  All the Best,

  WGTShamWow 

• Luciano18 317 Posts

  Sat, Jun 11 2016 6:05 PM

  mathia14:

  I'm having the same issue on PC, all I have.

  I've had this happen to me also 

  One thing I started doing as a work-around was refreshing from the video tab after each supersonic - or every 2nd one 

  The credits USUALLY show immediately anyway and this way I can see it happen 

  Luciano 

• borntobesting 9,696 Posts

  Sat, Jun 11 2016 7:17 PM

  They always pay off on the IOS version of WGT mobile. Just made about 80 credits watching 40 15 second videos. 

  By the way when did they become available on Android? The last time I checked on my Android tablet the " credit reward videos"  tab was still greyed out. This was maybe a week or so ago.

• callaghan159 6,341 Posts

  Sun, Jun 12 2016 4:08 AM

  I have had this problem on my samsung phone. All i do is restart my phone and it will solve the problem 99 % of the time. Once or twice I had to delete the game off the phone and reload. Also just waited 24 hrs.. All works out in the end.      Thanks     Brian

• ferryv 6 Posts

  Sun, Jun 12 2016 8:19 AM

  Thanks, I've submitted my question there.