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Refund credits

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Fri, Jun 24 2016 3:33 AM (8 replies)
  • Zindacup
    847 Posts
    Sun, Jun 19 2016 11:02 AM

    Saterday,I tried the Nike Vapor Fly 3  for a few practice holes and did not liked it. 

    Sunday afternoon, I apparently inadvertently clicked on the Insert's of an aggressive advertising and the club ended in my selection.

     I absolutely don't want that club and I'm asking for a refund of the accidental transaction, 2256 Cr.

  • Robert1893
    7,729 Posts
    Sun, Jun 19 2016 11:15 AM

    Zindacup:
     I absolutely don't want that club and I'm asking for a refund of the accidental transaction, 2256 Cr.

    Just send them an email through customer support. They'll refund it for you. 

  • Zindacup
    847 Posts
    Sun, Jun 19 2016 1:33 PM

    Merci Robert

  • Robert1893
    7,729 Posts
    Sun, Jun 19 2016 3:20 PM

    You're very welcome. A while back, the same thing happened to me. They responded right away and took care of it.

  • Zindacup
    847 Posts
    Mon, Jun 20 2016 11:56 AM

    The case is close.... back to normal now... got credits back to my account this morning.

  • alanti
    10,564 Posts
    Thu, Jun 23 2016 7:35 PM

    Solarflares:
    One thing I noticed to WGT's detriment is that wherever your cursor is on the game-screen - whenever the "un-equipped rentals" splash-screen appears , the cursor is mysteriously placed over the "purchase" button.

    LOL must look for that.

    I assume this is considered an "in-game" purchase, there is no confirmation required? Click and it is yours

    Personally I think every purchase should have a confirmation button. By not doing so probably earns good coin for WGT, and many will not complain or email CS (which if you do, they are usually pretty good).

    I know I have been pretty pissed when clicking on the HIO challenge or a CC Pass - if I do I can't be bothered emailing CS, I just log out so they lose on ball usage.

    Working on the adage there is a sucker born every minute is not sustainable or good business practice.

  • Zindacup
    847 Posts
    Fri, Jun 24 2016 3:33 AM

    Solarflares:

    .... the cursor is mysteriously placed over the "purchase" button...

     

    C'est ce que je crois aussi.   If you don't click on the refuse button, they suppose you agree to buy the thing.... that's what I call *aggressive offer*.

    I forgot to tell that I had already refused the offer twice on sunday morning, by clickng on the right button.

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