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*** Downtime tonight 7/27/16 ***

• 1,866 Posts

  Thu, Jul 28 2016 7:22 AM

  micheldess:

  I just finish a bracket and when my round is over, i go to see the result and surprise,  they say i still have to play the round

  And you'll show as WD, when the timer runs out ;-) Unfortunately, speaking from experience :-(

  micheldess:

  With all the brackets  i'm involve in, i will loose at least 2000 credits

  Even a little more than that here. And the most you can hope for is to have your entry fees refunded. And even for that you'll need to write an email to Customer Service.

   

• Fencer100 2,064 Posts

  Thu, Jul 28 2016 7:24 AM

  Perhaps a message from WGT to say that they are aware of these problems, thats being nice about it, would be a good customer service move. Instead we are left bemoaning yet another messed up update.

  Was this not tested before you released it. Good job it's not something that someone's life may rely on !!

  Sort it out WGT and fast, we are your customers and we matter.

• micheldess 819 Posts

  Thu, Jul 28 2016 7:29 AM

  mkrizan86:

  micheldess:

  I just finish a bracket and when my round is over, i go to see the result and surprise,  they say i still have to play the round

  And you'll show as WD, when the timer runs out ;-) Unfortunately, speaking from experience :-(

  micheldess:

  With all the brackets  i'm involve in, i will loose at least 2000 credits

  Even a little more than that here. And the most you can hope for is to have your entry fees refunded. And even for that you'll need to write an email to Customer Service.

   

  Thank you MK

  I send an email to the costumer service at the same time i post this message

  I have to say to them all the bracket (id) i'm involve in to have the entry fee back ?

• micheldess 819 Posts

  Thu, Jul 28 2016 7:32 AM

  wgt, if you don't respond here, at least do another maintenance et remove all you add that night. And please for the next updates, don't add anything new, or new bugs will happens...

• 1,866 Posts

  Thu, Jul 28 2016 7:36 AM

  micheldess:

  I have to say to them all the bracket (id) i'm involve in to have the entry fee back ?

  Yes, send them the bracket ID numbers. But wait a bit, they might fix them today. Just wait until the last minute, before you play your rounds (as we both tend to, lol). If it's fixed by then, your scores will stand. I still have 5 of them in waiting (had to play the rest before work, to catch the deadline, turns out I shouldn't have bothered). I hope they fix it by 10.30 pm CET, lol.

• CEverett12 14,177 Posts

  Thu, Jul 28 2016 7:42 AM

  If you do not go after what you want ,you will never have it .

  If you do not ask , The answer will always be no .

  If you do not step forward , you will always be in the same place .
  

• AceHoler26 341 Posts

  Thu, Jul 28 2016 7:44 AM

  The incompetence at WGT is mind numbing.

  And with everything they have now f*cked up, all we get is silence.  Not one WGT administrator has come on to, at the very least, apologize for the inconvenience, and say they are working on it.

   

• turfsand 1,773 Posts

  Thu, Jul 28 2016 7:50 AM

  bad enough that WGT will continually screw things up with each downtime but to leave us twisting in the wind without as much as a statement as to what is being done to rectify the problem is both cowardly and unforgivable. 

• 1,866 Posts

  Thu, Jul 28 2016 7:53 AM

  turfsand:

  bad enough that WGT will continually screw things up with each downtime but to leave us twisting in the wind without as much as a statement as to what is being done to rectify the problem is both cowardly and unforgivable. 

  As you can see from your time stamp, it's not even 8 am in SF ;-)

   

• backemup 84 Posts

  Thu, Jul 28 2016 7:54 AM

  as usual no response from WGTto a major problem affecting all players