Forums

Tournament for credits

• Syxguns 178 Posts

  Wed, Dec 21 2016 11:36 AM

  One of my members created a tournament in our club worth 1000 credits.  After he was finished he noticed that it said one credit, but did not look at his balance.  So he created the same tournament again worth 1000 credits and the same thing happened.

  He posted in the forum about it asking me to remove the tournaments, which I can not do.  I told him I would create one worth 100 credits.  Same thing happened to me, but I did notice that 100 credits was removed from my balance.

  This gives members no idea of how much the tournament is worth unless they bother to read the description.

  Question 1:

  Will we have to wait to see how the tournament ends and if the payout was correct?

  Question 2:

  If payout is incorrect will WGT fix this?

  Question 3:

  My member did not wish to create 2 of the same tournaments so he is out $20.00.  Can he be reimbursed $10.00?

  Please fix this problem ASAP.

  Many thanks,

  Syxguns

• PaulTon 10,731 Posts

  Wed, Dec 21 2016 11:48 AM

  This is a glitch since the custom courses update. I think the payout is working as normal.

  If he contacts Customer Services they can remove the unwanted tournament and refund his credits.

  They're good at this sort of thing.

• Syxguns 178 Posts

  Wed, Dec 21 2016 8:25 PM

  Thanks Paul I'll let him know n