You don't say what type of round this was. CC or WGT tournament? Bracket round, or Speed Bracket round? I quit playing any speed brackets because I would get notified late that the next round was starting and not have enough time to finish the next round.
All tournaments have a date and time that rounds end. They are not flexible. I make a list on paper with that info so the I can keep track easier of what i need to play and by when.
Youv'e been playing for over 5 1/2 years and you just now figured this out? Not to be cold, but obviously either start earlier, use a ball speed boost to play faster, or accept that this will happen and treat it as a learning experience.
As far as passes go, WGT has never refunded/replaced them (they're free every 12 hrs), and that won't change. Many people have lost them playing AS due to disconnects and they are just out of luck. Like you this time.
Good Luck,
phred952