This is a replay area in the forum, your problem needs to be addressed in the community help section of the forum, where yes, a representative will usually come forward to help.As far as a loading issue, the game works for most of us the way it is meamt to, but there can be problems for others,I suggest you go to the community help section, ask for help.You might try writing in a more pleasant way,if you want help.There is help available, not here in this area.I suggest going to main page of forum, read the headings, select which one you need and go from there.