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Not getting credit for leveling up

• JustaGopher 3 Posts

  Sat, Mar 18 2017 6:05 PM

  Have gone from signup to almost level 10 this afternoon - saw several messages that said credits would be given as I leveled up but none are showing up.

• alosso 21,069 Posts

  Sat, Mar 18 2017 11:43 PM

  Look into your account to see any payments.

  On PC, it's right above the PLAY NOW button.

  I don't know it this special feature for low levels is mentioned anywhere on the site and I don't know the exact rules, but imagine that it might have been cancelled(?)

• alberich35 858 Posts

  Sat, Mar 18 2017 11:54 PM

  Credits for level up ? Never see that, credits are for tier up.

• alosso 21,069 Posts

  Sat, Mar 18 2017 11:56 PM

  There is / was. Low levels would receive a few credits for levelling up.

• JustaGopher 3 Posts

  Sun, Mar 19 2017 6:45 AM

  At the top of the play screen RIGHT NOW it shows "Earn 50 credits at L15". In the same area it has shown that i should have gotten credits for L3, L5, L7, and L10. Sitlll showing no credit balance.

• JustaGopher 3 Posts

  Sun, Mar 19 2017 6:48 AM

  Have looked there several times, but did again at your suggestion. Still no credits showing. My play screen has displayed a message that I should have recievd credit for several levels previously, and currently displays the message "Earn 50 credits at L15".

• phred952 2,714 Posts

  Sun, Mar 19 2017 8:05 AM

  JustaGopher:

  Have looked there several times, but did again at your suggestion. Still no credits showing. My play screen has displayed a message that I should have recievd credit for several levels previously, and currently displays the message "Earn 50 credits at L15".

  Contact Customer Service at the "contact" link at the bottom of the page.