jayw4862:
I won the SkyTrak monitor back in Nov 2015 and received a message from shoe within a couple of hours of the tourney ending, wanting my name, address, etc.
If I remember correctly, this message would have been the 1st of Dec. 2015.
After not hearing anything for 5-6 weeks, I wrote CS. They told me that I needed to get in touch with Skytrak about it.
I tried, but at the time, there wasn't any way to "contact" Skytrak, so I wrote CS to ask them how to get in touch with Skytrak.
After a week or so of back and forth, I finally got a chat link for SKytrak CS. When I started that conversation....they didn't have a clue what I was talking about, and had no clue what or who WGT was!!! (I still have the entire, very, very long conversation).
After days of going back and forth with the folks at Skytrak..someone who knew about WGT and the tourney got it straightened out. I received the Skytrak in late Feb, I think.
No idea why WGT puts up a tourney and then tells the winner it's their job to collect the prize.
The U.S. Open trip was a different story altogether. Maybe because the USGA was involved, WGT handled it much more professional and businesslike.
The Amazon cards (from the Pro Shop) come really quickly (usually within a day or two at most).
Good luck Tom
im glad u replied jay - it feels like im in the same boat when dealing with wgt/topgolf and skytrak - wgt tells u to contact skytrak, and yet when u do, they say get in touch with wgt/topgolf lol.......is this how business is conducted in the states now hahaha.
yea its easy to say just contact skytrak...but get to their website and wow no links to anything lmao - not even a contact email.
somehow I found a livechat guy to talk to and he didn't have a clue what I was talking about but told me this :
Kenneth Tharpe
We don't have updates from them. You need to contact them to get the details
Kenneth Tharpe
You can email our support at customerservice@skygolf.com so they would follow up with you. The email may bounce back but they would receive the email on their end and help you on that
Kenneth Tharpe
I am sorry. I am from Live chat support and we don't have any details on it. You need to contact the support at 1-866-940-4279 between 8am - 5pm Central Mon-Fri.
see that support email Kenneth gave me? it actually doesn't work!!!! LOL it did bounce back and I still jhavent heard from them.
and since im living in Adelaide, Australia I don't think ill be spending 100 bucks of my own money on hold to them asking for a 100 giftcard.
Support (WGT)
May 23, 12:33 PM PDT