On the "no customer service," I have to disagree as well. Overall, I have found them to be fantastic. (I'm guessing the OP is referring to WGT.)
Recently, they helped take care of a difficult situation. While I didn't 100% agree with their resolution, I think they did a very good job. At one point, my account was disabled. They restored my account, and that's about all I have to say about that.
Overall, again, they're excellent, even if we disagree on the details, which is neither here nor there.