CrazyNewt:
Any time I have had a problem purchasing clubs, I have contacted customer service. They have always made it right for me, even if it was giving credit to my account later. When I hit that same level, and wanted those same clubs, it was showing that I couldn't rent them because I wasn't high enough level (the server had not updated). Once it did update, it was too late for the free rental. I contacted customer service, and then purchased the clubs. They gave me credit for the 10% discount after. Give CS a chance. They are very helpful.