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PUTTER PAL DISAPPEAR AND WGT DOES NOT RESPOND

• ollegra 24 Posts

  Tue, Nov 21 2017 4:41 PM

  PURCHASED PUTTER PAL TWICE, 1000 HITS EACH TIME AND IT DISAPPEARD. CONTACTED WGT, THEY DO NOT RESPOND, iS CUSTOMER SERVICE DOWN

• lonniescott711 4,207 Posts

  Tue, Nov 21 2017 5:12 PM

  ollegra:

  PURCHASED PUTTER PAL TWICE, 1000 HITS EACH TIME AND IT DISAPPEARD. CONTACTED WGT, THEY DO NOT RESPOND, iS CUSTOMER SERVICE DOWN

  You have also posted this twice as well . No one here in the forums can help you and since you already contacted C/S , all you can do is wait . Off the top I see you have joined a club which has free putter pal . So unless they do some math they may think you are trying to scam them . But anyway you will have to wait for a response from C/S about this . Having a tantrum in the forums will not help you one bit .

  With the holiday around the corner it may not be until after that you get any help . This time of year will be slow at WGT so just be patient .

   

• twinponds169 3,044 Posts

  Tue, Nov 21 2017 5:55 PM

  Going by the name of the club he joined it seems his pocket pal should be active.

   

  Oh, wait a minute....he said putter pal.......never mind....

   

  lonniescott711:

  Off the top I see you have joined a club which has free putter pal . So unless they do some math they may think you are trying to scam them .

  He has no worries, there is nobody there to do any math.

• ollegra 24 Posts

  Tue, Nov 21 2017 6:35 PM

  I'm still out 700 credits

• Robert1893 7,722 Posts

  Tue, Nov 21 2017 8:26 PM

  ollegra:

  I'm still out 700 credits

  Look on the bright side: in the meantime, you learned how to turn off the caps lock. 

• garyk49 2,331 Posts

  Tue, Nov 21 2017 8:26 PM

  ollegra:

  I'm still out 700 credits

  You might check game settings.  You might have turned it off.

• alosso 21,072 Posts

  Tue, Nov 21 2017 9:55 PM

  This, and more:

  Usually, they don't respond here but CS often does.

  I'm sure that you 've switched it off - when on a green, look at the wee button below the meter's 100% mark - is if green?

  I am sure because the Putter Pal is a benefit of a level 2+ CC which applies to you. You need not buy any Putter Pals, and when your CC will arrive at L4, the Shot Pal will be yours, too!

• lonniescott711 4,207 Posts

  Wed, Nov 22 2017 8:09 AM

  ollegra:

  I'm still out 700 credits

  No you arent , you still have them . Yeah you bought 2 , one on the 15th and another on the 19th . But then on the the 21st you joined a club which has the unlimited putter pal . This is the one that you are using and you will have it as long as you remain in the club . Once you leave the club then you will go back to using the ones that you purchased .

  Maybe you figure that you wasted your credits , since you now have a free putter pal . Now you want your credits back so you can buy something else . You may get them back or you may not . Figure on the may not because its not their fault you joined a club and got a free one .

   

• alosso 21,072 Posts

  Wed, Nov 22 2017 10:11 AM

  +1!

  To use it, he will have to switch it on ;)

• ollegra 24 Posts

  Thu, Nov 23 2017 5:04 PM

  not true putter pal disappeared before I joined the country club .