I have reported completely unrealistic shots but I don't know or can't say I have experienced this specific issue that is being reported in the later part of the thread. If I play the WGT mobile tournament the sponsor boosts are not available. If I go into a coin game, the sponsor boosts reappear.
Another aspect that may be important is to identify and share or report your specific software, version etc and the device you are using. Some issues may be specific to certain devices and not others.
I have had shots not react as expected, but that happens on the desktop version as well. Sometimes when things seem really wonky, I wonder if VEM is somehow taking effect and yes, I have noticed it around water holes where you are more likely to lose a ball. I would rather give coins away that I can't use to replace balls with, than risk losing a ball if the game is acting up. Just me though.