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I'm Stuck In a Game and Can't Finish It

• pmm711 5,711 Posts

  Mon, Jan 1 2018 4:04 AM

  I can get to the gameclient to "Continue Tourament"

  I can then load the tourney...

  I get the shot view...

  But when I shoot I get this...

  And I can keep repeating those steps OVER & OVER & OVER...The game is stuck.

  I assume I can "End Round / Main Menu" but then I lose all the time I used to play 18 holes.  When I choose "Save & Quit" I get the same 4 screens above and can't hit my last shot on the 18th hole.

  This all started when I started buying CC Passes yesterday and I couldn't finish any games as the browser timed out shot after shot after shot until I lost games and the CC Passes.  This last game allowed me to play until the final shot...and now it's "hung".

  I'd appreciate being reimbursed for my purchased CC Passes plus I think WGT should be kind enough to grant me 10 CC Passes for my trouble as I have been unable to play the game.

  Thanks...and Happy New Year!

• TopShelf2010 10,933 Posts

  Mon, Jan 1 2018 4:55 AM

  .

• pmm711 5,711 Posts

  Mon, Jan 1 2018 7:03 AM

  TopShelf2010:

  Is that not an example of insanity? Doing the same thing over and over again expecting a different result?

  I think they'll be able to reset/restore me to a point where I was prior to all this BS happening.  I'm merely staying in the "state" I'm in so they can troubleshoot the issue.

• YankeeJim 25,827 Posts

  Mon, Jan 1 2018 8:54 AM

  Maybe try opening the game in a different browser?

• gsoup 2,929 Posts

  Mon, Jan 1 2018 9:42 AM

  Andy school of hoop jumping:

  delete/reinstall browser

  clear your caches

  pray

   

• pmm711 5,711 Posts

  Mon, Jan 1 2018 10:45 AM

  YankeeJim:

  Maybe try opening the game in a different browser?

  I tried a few other browsers and even my iPhone iOS to no avail...same thing every single time...opened to allow me to see my shot, but I couldn't hit it without receiving the error.

  I ended up ending the round and WGT CS came through for me and gave me 4 CC Passes to make up for all the rounds I couldn't complete yesterday plus added one to get me up to snuff for using one for today's CDP game at 7pm EST.  Thanks WGT!