Issue: Post round level up rental error of not meeting level requirement
Update: Shortly after this message was approved by moderators, another response came through from customer service. I hope this post helps someone in the future as it was something I learned from.
Anytime there is an error related to this issue (and I would assume any error where a purchase is involved), contact customer service as the first step to request the item be made available for the post round free rental rather than following the method of requesting a credit refund after purchasing the club.
TopShelf2010:doesn't appear to be the case.
So you contacted CS, which is the correct thing to do. So, why did you find it necessary to air out your issues in the Forums
Help me help you?
In no way was I trying to "air out issues", reference "Needed help from the community."
I came here seeking guidance and clarification on what I may have done incorrectly, as I have never had to work with them on any type of error resolution regarding the game.
When I received the error in game, I immediately came to the forum to research my issue. The information I found simply stated "contact customer service" and I did just that. It made no mention of the order in which things needed to occur, thus leading me to where I was and how I became confused by the response received of I did not make contact.
For what it is worth, many threads I have come across, as it relates to process/error resolution, are written in such a way that only the experienced would understand. I took it at face value and that is how I ended up in this situation.
The update I added is when I was not in front of my computer to where I can properly edit the thread and remove the information that no longer applies and close it with a final remark:
At the end of it all, customer service response was very fast and I am satisfied with the level of service they have provided, along with the manner in which things were handled. I also learned something about how things work as it relates to error resolution and a feature within the game. Ultimately, Customer Service did a fine job.
Robert1893:
Looking at your activity, it appears that you already had the TM R1 (L48+) driver. It seems like a waste of credits to upgrade the driver at this point.
That's just some friendly advice; I intend no offense.
I bought it for the meter speed. I was well aware that there was not much going to change (and debated it for days), but when I acquired the Ping level 50s equipment, I used the driver and fairway wood for a couple of rounds. I found that for the way my game plays, the slower meter and forgiveness make a big difference on whether I miss zero or several fairways. As I progress through the game, I use advice from the forum combined with how my game plays, to come up with a package that helps me play to the best of my limited ability.