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Mobile crashes upon load

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Wed, Apr 4 2018 6:36 PM (0 replies)
  • Lynndie
    2 Posts
    Wed, Apr 4 2018 6:36 PM
    I didn't see a mobile specific bug forum, so I hope this is the right place. Posting this for my mother. Since last night, 4-3-18, the app will not load without crashing. There was a successful load at 1am EST. After that the error began. There was an update days prior but it does not coincide with the beginning of the crashes. App is played on a 16gb Ipad 2. Other game apps were deleted to see if the additional space would help, but the issue persists. Device was restarted, but no help there. Tried opening through both the app icon and the website button, but the results are always a crash after the black logo screen. She used the mobile help request page to submit a report too, but hasn't heard back at the time of posting.
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