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HIO Challenge Not Paying Out

• ItsTooSweet 149 Posts

  Wed, Apr 25 2018 6:53 PM

  The HIO Challenge has not been paying out for me. I have been inside the circles at least 5 times in the last couple of days. The congratulations movie plays but the credits don't get awarded to the account. Anyone else noticing this?

• TopShelf2010 10,915 Posts

  Thu, Apr 26 2018 4:50 AM

  .

• ItsTooSweet 149 Posts

  Thu, Apr 26 2018 8:17 AM

  TopShelf2010:

  Have you contacted Customer Service directly?

  Yes. I haven't heard back yet.

• TopShelf2010 10,915 Posts

  Thu, Apr 26 2018 8:41 AM

  .

• ItsTooSweet 149 Posts

  Thu, Apr 26 2018 9:33 AM

  TopShelf2010:

  Maybe I will try the Challenge next time out and see what happens.

  I had one pay off today. The two days prior though when I looked in my account history I never saw a credit, just a debit.