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Video Reward Error

• MDog3149 2 Posts

  Tue, May 22 2018 12:12 AM

  Hi,

  I keep getting the following error "The SDK is unable to request right now because it is either already performing a request or showing an ad" after I watch one or two rewards videos on my Galaxy S8.  Anyone else have this issue and know of a fix as it's really frustrating.

   

• newcastleb 1,813 Posts

  Tue, May 22 2018 9:15 AM

  Not so much a fix as a work-around.  When I get that I click 'later', then back a page and once again click on 'earn free credits' followed by 'credit reward videos'

  Totally agree it's a right royal pain, but it doesn't mean you can't continue to watch videos.

  But does anyone know who/what/where the SDK IS????    lols

  Thomas

• borntobesting 9,709 Posts

  Tue, May 22 2018 12:18 PM

  newcastleb:

  But does anyone know who/what/where the SDK IS????    lols

  It means Software Development Kit. Sort of a plug in for android devices to be able to watch videos and the like,

• MDog3149 2 Posts

  Tue, May 22 2018 4:33 PM

  newcastleb:

  Not so much a fix as a work-around.  When I get that I click 'later', then back a page and once again click on 'earn free credits' followed by 'credit reward videos'

  Totally agree it's a right royal pain, but it doesn't mean you can't continue to watch videos.

  But does anyone know who/what/where the SDK IS????    lols

  Thomas

  Thanks Thomas.  I've been doing this but it's very frustrating and annoying

• newcastleb 1,813 Posts

  Wed, May 23 2018 2:13 AM

  borntobesting:

  newcastleb:

  But does anyone know who/what/where the SDK IS????    lols

  It means Software Development Kit. Sort of a plug in for android devices to be able to watch videos and the like,

  THANKS!!!  Didn't matter, but I didn't have a clue and it was kinda bugging me  :-)

  Thomas

• callaghan159 6,365 Posts

  Wed, May 23 2018 1:46 PM

  MDog3149:

  rewards videos on my Galaxy S8

  
  
  I also use the Samsung galaxy phone. When i have problems watching the videos I do 2 things. First thing I do is go to device maintenance and make sure it is optimized to 100%--sort of like clearing your cache on your PC. Second thing I do is restart the phone--push the power button and select the restart option. Always works for me. This process also works for my Samsung tablet. 

• xlviii 502 Posts

  Wed, May 23 2018 3:46 PM

  This happens to me on my tablet and my phone but very infrequently. It seems it may happen more frequently when I'm having internet issues.