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Consecutive days played counter got reset

• SlimStoney 10 Posts

  Fri, Aug 24 2018 9:05 PM

  Today would have been (at least) 39 consecutive days played, but I just opened the app on my phone and my counter is now set back to day 1.   I played multiple rounds yesterday (after the 5pm Pacific day-reset time) and I know for a fact that I did not miss a day.  Playing today after the 5pm time would have extended my consecutive days played. 

  How do I get help with this?  I did just submit help request with customer support.

• lilsinker01 2 Posts

  Thu, Sep 6 2018 2:41 PM

  I've had this happen twice. The first time I was over 300 days, and just last week again. This time I was at 175 days. VERY frustrating! If there was a way to reset this error, it would be most helpful.

• lilsinker01 2 Posts

  Thu, Sep 6 2018 5:11 PM

  BIG Thanks to the IT staff that was able to bring it back for me!! KUDOS!!

• alosso 21,069 Posts

  Thu, Sep 6 2018 8:52 PM

  There are reports that WGT reinstates the CDP days if asked so. Use "Contact" below.

• MickleMike 3 Posts

  Mon, Sep 24 2018 7:48 PM

  True, if you contact WGT they will reset. I have had glitches happen, I have tried to log in when their server is down and contact them and they reset.