As far as CDP (Consecutive Days Played) bonus, you have to be sure you have played each day within the time frame WGT calls a "day". Currently, their day starts at 4:00.00 pm Pacific time and ends 24 hours later.
If you have done that, you should continue the bonus. However, If you start a game at 3:59 pm PST one day and don't play the next game until 4:01 pm the next day, you would not get it.
Are you using the contact link to Customer Support for these problems? They have always responded to me when I use that and send the form.
I would submit two forms - one for each problem - so they can respond to them individually. Briefly explain the problem and give exact times (or as close as possible) when these happened.
You usually get a canned response first, maybe saying they are looking into it but I have always gotten a response from a real person next and they have been helpful.
Hope they can help you.