Eduard1956:
Today I get an advertisement from Nationale Nederlanden. It is supposed to last 20 seconds, it keeps helplessly rotating until I stop it. Seven restarts, and I still can't get past it.
HELP!!!
Is this on mobile or PC?
Is during the game or when getting free credits?
I have not experienced it, but I would suggest totally restarting the game and resetting Flash and clearing the cache if on PC. Also use AdBlock on PC if you do not use it.
If on mobile, first try totally closing the app and making sure it has cleared the memory before restarting. If that does not work, you can delete the app and then reinstall it without losing anything (but time).
Of course, you can make a request to Customer Support (CONTACT) and they usually help.