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trouble with wgt an issue they wont fix

• BOBBENCH052 3,811 Posts

  Fri, Dec 13 2019 1:15 PM

  Not sure what else to do but here is what is happening:  My friend sent me 3 sleeves of golf balls on the 5th of December from his ipad like he usually does.  They said i had to equip them via my phone, i do not play on my phone so have no idea what he was talking about.  Previously when my friend sent the golf balls they go straight into the inventory and no problems.  Have sent the following to wgt and this is what they give me:

  So you still do not see the problem do you.  I really do not understand why you insist on something when i have completely spelled it out and showed you everything surrounding the 5th of December not now.  If you will see that he has been sending me golf balls all along because you refuse to believe me and or your eyes.  This is why i have balls in the inventory now:

  CONVERSATION	WITH	ACTION
  You have received a gift! Message from Flbeachbum0508 on 13 Dec 2019 12:54 PM	BOBBENCH052 Flbeachbum0508
  You have received a gift! Message from Flbeachbum0508 on 12 Dec 2019 12:04 AM	BOBBENCH052 Flbeachbum0508
  You have received a gift! Message from Flbeachbum0508 on 06 Dec 2019 7:15 PM	BOBBENCH052 Flbeachbum0508
  You have received a gift! Message from Flbeachbum0508 on 06 Dec 2019 1:50 AM	BOBBENCH052 Flbeachbum0508

  
  Unfortunately this type of entry for the 5th i accidently deleted.   However, you can see i use allot of golf balls and today i will be playing my 2075th consecutive day.  Now fix this, i have been really nice to this point but my patients are running out.

  One more time here is the proof that he did send 3 sleeves on the 5th of December and did not go to my inventory

  2019-12-05

  Received 3 of 3 Pack of Titleist Pro V1x Balls (L87+) (White) as a gift from Flbeachbum0508.

  Received Gift

  0

  Now fix this

  
  bobbench052@aol.com

  
  
  

  Click to show quoted text

  -----Original Message-----
  From: WGT Member Services <members@worldgolftour.com>
  To: BOBBENCH052 <bobbench052@aol.com>
  Sent: Fri, Dec 13, 2019 12:14 pm
  Subject: [Topgolf] Re: missing items and no response to previous inquiry
  
  

  ##- Please type your reply above this line -##

  To BOBBENCH052

  A response to your question was given by one of our WGT Agents. If you need additional information or help, please respond to this email. Thank you for playing WGT.

  WGT Member Services
  

  

   

  WGT Member Services (WGT) Dec 13, 2:14 PM CST Hi Clarence, They were added to your inventory and you even have them equipped at this very moment. If you have any additional questions or comments, feel free to reach out as we are always happy to help. Best, WGT Member Services

   

  BOBBENCH052 Dec 13, 3:19 AM CST Once again like i have explained it shows in my activity log that i received the balls, but they are no where to be put into my inventory and they have never been put in. Normally when he sends them to me they go straight into my inventory without me doing anything. My activity log shows the following on 12/5/2019 2019-12-05 Received 3 of 3 Pack of Titleist Pro V1x Balls (L87+) (White) as a gift from Flbeachbum0508. Received Gift However, if you look at my inventory on that date those 3 sleeves where never put into my inventory for me to use. Along with the other problems i mentioned before. Please fix asap. Not sure how and why you can not see this. thanks bobbench052@aol.com -----Original Message----- From: WGT Member Services <members@worldgolftour.com> To: BOBBENCH052 <bobbench052@aol.com> Sent: Thu, Dec 12, 2019 1:08 pm Subject: [Topgolf] Re: missing items and no response to previous inquiry

   

  WGT Member Services (WGT) Dec 12, 3:08 PM CST Hey Clarence, I can see they were sent to you and added to your account. Can you supply us with a screenshot of what you see when you try to equip them? https://www.take-a-screenshot.org/ Thank you, WGT Member Services

   

  BOBBENCH052 Dec 11, 4:36 PM CST I think you misunderstood what has happened. I was sent 3 sleeves of golf balls from the ipad of my friend, flbeachbum0508 to my laptop like he always does, however, shows that i received them but they did not go into my inventory. I am disabled Marine, so i can not play on mobile very well, have only logged in a few times. I tried to do what is says below, however, it is not showing any in inventory there either. If you check both our accounts you will seen i did not receive, however, he was charged the money. Not to confuse you, he sent me a sleeve after we played a round, and then sent one via his pc. I did receive both of those. Please reread and respond to my request as i don't think you read it right as you did not address any of my issues. Respectfully Clarence R Bench bobbench052@aol.com -----Original Message----- From: members <members@worldgolftour.com> To: BOBBENCH052 <bobbench052@aol.com> Sent: Tue, Dec 10, 2019 3:05 pm Subject: WGT Request #3650102: How would you rate the support you received?

   

  BOBBENCH052 Dec 10, 5:58 PM CST I think you misunderstood what has happened. I was sent 3 sleeves of golf balls from the ipad of my friend, flbeachbum0508 to my laptop like he always does, however, shows that i received them but they did not go into my inventory. I am disabled Marine, so i can not play on mobile very well, have only logged in a few times. I tried to do what is says below, however, it is not showing any in inventory there either. If you check both our accounts you will seen i did not receive, however, he was charged the money. Not to confuse you, he sent me a sleeve after we played a round, and then sent one via his pc. I did receive both of those. Please reread and respond to my request as i don't think you read it right as you did not address any of my issues. Respectfully Clarence R Bench bobbench052@aol.com -----Original Message----- From: WGT Member Services <members@worldgolftour.com> To: BOBBENCH052 <bobbench052@aol.com> Sent: Sun, Dec 8, 2019 2:01 pm Subject: [Topgolf] Re: missing items and no response to previous inquiry

   

  WGT Member Services (WGT) Dec 8, 4:01 PM CST Hello, To equip clubs and balls on the mobile app follow the directions below. Please keep in mind that players are unable to update or modify equipment during a game. From the Main Menu select your profile picture in the top right corner Tap on EDIT EQUIPMENT at the bottom of the box Select the Club type or ball from the list on the left that you would like to change (driver, wedge, etc.) Choose the item you would like to equip and select EQUIP on the right beneath the picture of the item. If you continue having trouble, let us know. Sincerely, WGT Member Services

   

  BOBBENCH052 Dec 5, 2:47 PM CST I have requested assistance about 3 weeks ago and then again about 2 weeks ago via the bug report about losing my game in the middle of it without warning a closed due to frost came up. When we tried to reenter the game was gone, i lost passes, lost xp boost and consecutive days both times. I had asked for reimbursement. Now my friend just sent me 3 sleeves of level 87 titleist golf balls and they are not in my inventory. Now that means i am missing at least 12 golf balls. Please respond asap. I spend allot of money in this game and hope to hear from you soon

  it is so crazy

• DoctorLarry 4,311 Posts

  Sun, Dec 15 2019 8:15 PM

  Do you understand how to equip balls on your laptop?  It does not matter where you equip them.

  If they are all the same type ball, they automatically go right in with the ones equipped.  If they are different in any way (even color), You have to equip them.

• YankeeJim 25,827 Posts

  Sun, Dec 15 2019 8:56 PM

  NM.

• alosso 21,072 Posts

  Sun, Dec 15 2019 10:13 PM

  The balls have gone to your account, you showed the proof of receipt!

  I see two possible scenarios:

  1) These balls were identical to those you bought recently, so they probably went directly into your bag, adding to the number being there. As pointed out before, those balls need not to be equipped.

  2) If you happened to play another type of ball then, you HAVE equipped those L87 TM  Pro V1x balls in the meantime - no more action required.

  Conclusion: WGT cannot help you because you need no help (at this point).

  BOBBENCH052:

  They said i had to equip them via my phone

  In general, you may change your bag's contents and equipment from both PC and mobile - it's one account. Whoever said this did not take your situation into account.

  Case closed.