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Currently in a game - help!

• Cas57 3,039 Posts

  Fri, Feb 28 2020 10:11 PM

  I am in a game in the Tokyo Room as I type this.  My opponent hit a really bad tee shot into the rough and apparently he left the game.  The problem is WGT is waiting for him to reconnect but it's now been about 15 minutes since he left.  If I ht cancel, I'm going to forfeit the game and he'll get the coins and that's not going to happen.

  Any ideas on what else can be done?

  Ticket sent to WGT at 11:00pm

• Cas57 3,039 Posts

  Fri, Feb 28 2020 10:23 PM

  25 minutes

  Good thing I'm working on a project as I wait

• Cas57 3,039 Posts

  Fri, Feb 28 2020 10:46 PM

  45 minutes and now I'm done with my project.  I guess I'm going to leave the game app running and waiting while I call it a night.

• Connorjwebb123 434 Posts

  Sat, Feb 29 2020 4:19 AM

  ?

• TopShelf2010 10,932 Posts

  Sat, Feb 29 2020 4:25 AM

  .

• MarchieB 1,530 Posts

  Sat, Feb 29 2020 5:51 AM

  Take a screen shot and quit. Send it to customer service. They should reimburse you any lost coins.

• Connorjwebb123 434 Posts

  Sat, Feb 29 2020 6:23 AM

  MarchieB:

  Take a screen shot and quit. Send it to customer service. They should reimburse you any lost coins.

  +1 this is about all u can do tbh

• el3n1 4,502 Posts

  Sat, Feb 29 2020 7:05 AM

  Such things can happen Cas57... thing to remember... if you can't afford to quit a game because your device locks up, then submit the issue to WGT to be reimbursed, then you are likely playing in a coin room too expensive for your bankroll. 

  There are some out there that may attempt to do this intentionally, but a lot of times, it can just be accidental.  It happens, just be glad you didn't spend credits and have it happen during a showdown that impacted the outcome. 

  Submit the issue to customer support they will likely reimburse you.  Then give serious thought whether you can afford to play in Tokyo, it doesn't sound like you have the bankroll to handle the swings you would likely see in that room.  

• HackWilson1930 1,437 Posts

  Sat, Feb 29 2020 7:55 AM

  el3n1: could be a matter of principle rather than coins.

• Miaski0 88 Posts

  Sat, Feb 29 2020 8:22 AM

  This does happen often in the coin rooms. When it happens to me and it appears a player has quit and the game is locked up I simply restart the app once. When it loads back up it gives me a continue match option. Once I continue it restarts the opponents 45 second clock automatically. If the player does not continue it automatically forfeits them. Now there has been times when I have done this the spinning wheel of death just continues to spin. When this happens I just screenshot it and report to CS.