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**Not receiving WGT emails** Updated 3/4

• WGTChampion 1,891 Posts

  Tue, Mar 3 2020 8:47 AM

  Hi everyone. We are aware that there is an issue with most automated emails going through. 

  The issue seems to be on the side of the service that sends those emails. 

  We are currently investigating the issue and hope to have a solution soon. 

  Be aware that there is a chance that when the issue is fixed that players receive all their missed emails at one time, or that they never receive their missed emails from the affected time. 

  Thank you for your patience. 

  _CHAMPION 

  UPDATE 3/4: We're testing a resolution to the issue now. Once resolved this will send out all of the backed up emails so please be aware that you will receive a number of emails from WGT once the fix is deployed. 

• brianmartin56 786 Posts

  Tue, Mar 3 2020 3:09 PM

  Thanks for the info Champion

  Brian

• ScottHope 10,443 Posts

  Wed, Mar 4 2020 1:05 PM

  WGTChampion:

  ...so please be aware that you will receive a number of emails from WGT once the fix is deployed.

  

• bossbird 2,232 Posts

  Mon, Mar 9 2020 3:45 AM

  Think the emails are arriving , as I have had two , to say I bought passes , but I haven’t , and my account doesn’t show the deduction. So assuming these are old emails.

• DonCaron 5,502 Posts

  Mon, Mar 9 2020 4:37 AM

  bossbird:

  Think the emails are arriving , as I have had two , to say I bought passes , but I haven’t , and my account doesn’t show the deduction. So assuming these are old emails.

  I got one yesterday from a tournament I entered and finished on 2/27