JSmithers:So the question is why is it happening to some and not others
Great question - maybe you have more clout and could get some insight from WGT. So, I will try to offer my observations - hoping you can get more accomplished because my emails to customer support on a couple of these issues - are respectfully answered but have yet to be resolved or fixed.
To start --If players could get some direction on what WGT needs to potentially isolate these issues/ bugs, it may help troubleshooting it. Do they need our device, the OS, date/time, action attempted by player.. etc..
One possible factor regarding your inquiry above could have to do with how the player forfeits or exits the game.
If the person goes through the proper steps and selects forfeit, which is more likely to happen in a higher stakes coin room where people are more familiar with the game you are able to continue as expected or how WGT hopes to see the game finished when in a showdown. But even in the 100k room you can run into players that are new to the game but have a silver coin bankroll due to a purchase made.
One challenge could be in the lower stakes coin rooms people may just randomly disconnect because they are less familiar with the game. But also, because some players learn they can 'steal a win" if they disconnect or glitch the game in a certain way that disables the opponent.
Or, they could simply be frustrated and close their device or reboot their game and doing that may be what is different from those who can finish their games and those who can't, since the opponent didn't exit "properly", so it creates this bug / glitch that prevent those players from finishing their games.
Either way, they have occured in every showdown that has been played and there are various versions of the bogey problem. Was hoping to see some progress or an update on it, as the showdowns are a great idea... but in the competitive divisions you simply can't afford to get hit with a bogey let alone 3 and expect to remain in contention.