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Purchased Balls Were Taken Away

• LunkerHunter03 1 Posts

  Fri, Mar 19 2021 11:36 AM

  I purchased a 3 pack of WGT balls on 3/17 for 74 credits and they were removed today 3/19. I got a notice they were about to expire and I could purchase for 74 credits. WTF WGT??????

• SimonTheBeetle 3,645 Posts

  Fri, Mar 19 2021 12:50 PM

  The best is to contact the CS team directly. (Use CONTACT WGT at the bottom of this page or click HERE) They usually respond and resolve very promptly for this kind of matters. Good luck.

• MarchieB 1,530 Posts

  Fri, Mar 19 2021 9:09 PM

  Balls are not infinite. Each ball only lasts for a certain number of hits (100-120).
  You played with them and used up the hits they had and now have to buy more.

• alosso 21,072 Posts

  Fri, Mar 19 2021 11:15 PM

  LunkerHunter03:

  I purchased a 3 pack of WGT balls [...]

  I'm afraid you didn't.

  You received a license for certain balls which is a limited license. The license expires by crossing certain course boundaries like water or OOB, and it expires by stroke count - see the little bar in the bottom right corner of the game.

  Even credits and clubs are (limited) licenses - see the T&Cs.