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Wed, Mar 31 2021 5:26 PM (2 replies)
  • mtbman52
    5 Posts
    Wed, Mar 31 2021 1:01 AM

    I have just lost 20,000 coins because when I have tried to play 2 Casablanca games I get the above message and the game just hangs. I never get in to play the opponent. This has never happened to me before.

    Does anybody have any ideas and also how do I contact WGT to complain about this?

  • TopShelf2010
    10,926 Posts
    Wed, Mar 31 2021 9:40 AM

    .

  • el3n1
    4,502 Posts
    Wed, Mar 31 2021 5:26 PM

    Sometimes they will reimburse you, sometimes they don't...

    best options- always make sure you have at least 25x the buy in for the coin room you play, unless you are so confident you can take bigger risk without feeling frustrated by such losses. 

    I can tell you, it get's more frustrating when such things happen in Bellagio where you wager 2.5 Million... but you can't always rely on WGT to reimburse you, so try to play wisely enough to manage your bankroll so that it doesn't bother you as much. 

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