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unable to change state/country

• mikeyh8s8s 1 Posts

  Thu, Apr 15 2021 10:24 AM

  Tried to change my profile settings state/country unsuccessfully. in Settings, Went to 'change address' and attempted but the drop downs for those entries don't seem to work. I've tried it on both IOS device and Mac desktop. 

• alosso 21,073 Posts

  Thu, Apr 15 2021 9:31 PM

  Must be done by WGT. Might help to provide them with some proof.

  "Contact" them - at the page bottom.

• bossbird 2,232 Posts

  Thu, Apr 15 2021 9:56 PM

  From this web page , go to your profile , ie your WGT name , then my account , then change contact info , there seems to be a change button there . 

• alosso 21,073 Posts

  Fri, Apr 16 2021 1:06 AM

  bossbird:

  From this web page , go to your profile , ie your WGT name , then my account , then change contact info , there seems to be a change button there .

  Correct, but country and state (region) are greyed out and frozen.

  WGT processing is the only option.

   

• bossbird 2,232 Posts

  Fri, Apr 16 2021 3:30 AM

  You may well be correct , but on my profile they are not greyed out. I haven’t tested it though because my details are all correct . Lol