AnaNikolaj:
As much as I'd like to see, where @twinponds and @jacktrade are coming from, I just can't understand why anyone above L102 and from a L20+ CC would care what happens with XP points and CC passes, since they're completely meaningless above those levels.
It does not affect me personally since I can buy anything I choose to, but ...
It affects the clubs whose players participated in the clash. They were not all level 20 clubs. (It also affects progress towards level 21 for level 20 clubs, although that is not worth anything now.) Each of their players had extra cc xp passes so, when used, the clubs get the double points as well as the player. That was all lost.
WGTShamWow's answer is, in effect, we are not going to deal with it. So be it. They didn't have to do the promo in the first place. Their refusal to deal with it, though, makes them look churlish at best.
Hopefully, WGT fired the employee(s) who screwed up. This is obviously not a computer problem.
Tom.