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Error Code 1063 XP Bonus Points

• JC00713 98 Posts

  Mon, Jun 28 2021 3:37 PM

   At the end of coin games, I watch the videos for the bonus XP points under the “Watch Video & Earn bonus XP Points”! moniker.

  For the past few days, the video plays fine, but immediately following the video, an error code pops up.

  Oops.  Something unexpected happened.  Error code: 1063 (ProcessXPAward Callback-Failed to find xp award key df7508e7-8075-4df3-be29-ac00003f684c_15f5102e-4dc1-4057-a9fc-ad55015466b4))

  Your options are to “retry”, or to “cancel”.  Retry is a perpetual loop, and cancel kicks you out to the main menu. 

  I recorded my XP points before and after the games and can determine XP points are not awarded even after watching the video.  I play strictly on an iPad Pro, and it has current software update.  Has anyone else encountered this problem?  I suspect it may have had something to do with the double XP weekend because it seems that is when the problem started.

• SimonTheBeetle 3,638 Posts

  Mon, Jun 28 2021 4:38 PM

  I've been getting the same error message and wondering what might be the problem. It's only a few XP (70-180 points) but still...

• ChrisDeGarmo 23 Posts

  Mon, Jun 28 2021 7:14 PM

  JC00713:

   At the end of coin games, I watch the videos for the bonus XP points under the “Watch Video & Earn bonus XP Points”! moniker.

  For the past few days, the video plays fine, but immediately following the video, an error code pops up.

  Oops.  Something unexpected happened.  Error code: 1063 (ProcessXPAward Callback-Failed to find xp award key df7508e7-8075-4df3-be29-ac00003f684c_15f5102e-4dc1-4057-a9fc-ad55015466b4))

  Your options are to “retry”, or to “cancel”.  Retry is a perpetual loop, and cancel kicks you out to the main menu. 

  I recorded my XP points before and after the games and can determine XP points are not awarded even after watching the video.  I play strictly on an iPad Pro, and it has current software update.  Has anyone else encountered this problem?  I suspect it may have had something to do with the double XP weekend because it seems that is when the problem started.

  I posted this exact message in the Announcements section where Sham Wow said double XP had issues and it would be extended. He/she came back to the thread and responded to others beneath my post and completely GHOSTED my question.

  Post is here, and this issue has been reported by at least 4 or 5 of our club members, so it is widespread and should be an escalated issue. It is not ok to have watched all those videos during XP grinding for 2x XP and have gotten nothing for it.

  wgt.com/forums/t/679047.aspx#

• SimonTheBeetle 3,638 Posts

  Mon, Jun 28 2021 7:50 PM

  It persists also today...