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Mobile In-app purchase from Google Pay Error

• Eagle008 3 Posts

  Sat, Nov 27 2021 5:51 AM

  Hi All 

   

  If someone can please help me or point me in the right direction to fix this problem. 

   

  Made 2 purchase of 2000 Credits each.

   

  Both payments went through on google pay and wgt have only credited me with the 1st 2000 credits 

   

  Have sent e-mails to support with the Google Pay order history and still no reply?

   

  Any advice would be greatly appreciated.

   

  Eagle

  Ps i believe this is my first post. Woo-hoo 

• SamSpayed 5,012 Posts

  Sun, Nov 28 2021 11:10 AM

  Your best bet is to email WGT Member Services at members@worldgolftour.com and explain the situation.  Screen shots can help.  They may be slow to respond on weekends.

  If WGT doesn't respond or resolve the problem for you after a couple days, contact Google Pay.

  Good luck!

• Cicero733 2,309 Posts

  Sun, Nov 28 2021 12:47 PM

  Can save you an email. Any financial transaction concluded via this platform are the responsibility of the payor and payee, in this case Google. WGT will advise that they have no involvement in financial transactions and ask you to contact the payee.  The tricky part is documenting that you paid for something, but didn’t receive it.

• Bun3107 1,001 Posts

  Sun, Nov 28 2021 12:53 PM

  did you make the purchase on the same day?

  If thats the case then this is your answer.

  "Offer valid on one qualifying purchase only"

• Eagle008 3 Posts

  Mon, Dec 6 2021 7:47 AM

  Had to request a refund from Google through my Google Pay account.

   

  Tnx for the help