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Why is WGT poor to no response to serious issues?

• Moki07 142 Posts

  Tue, Apr 5 2022 11:38 AM

  Many minor issues that after a while have gotten resolved. But this latest is unacceptable!

  on 3/30/22. I purchased a premium subscription.  ($169.99)  whole amount. As of this moment I do not have the benefits of this premium subscription. WGT took the money immediately. After a day went by I contacted them they said send the iTunes email confirmation, which I did, still no word , response,  refund, nothing. I’ve been a member since 2016 and have never experienced this level of poor customer service , which equates to basically theft!   Why is this?

• Duphpherer 467 Posts

  Tue, Apr 5 2022 10:46 PM

  If your account of the facts are true... definitely not how to treat a loyal paying customer. I wouldn't go so far as to call it "theft" at this point as I'm confident they will make it right eventually. Keep pestering them. 

• SamSpayed 5,016 Posts

  Wed, Apr 6 2022 1:16 PM

  Duphpherer:

  Keep pestering them. 

  And if that doesn't work, contact your credit card company and dispute the charge.  That usually gets a response real quick.

• Moki07 142 Posts

  Wed, Apr 6 2022 9:01 PM

  Thank you for the advice!  Good news is that they came around. 8 days later and a truck load of emails !!  They made it right!!  It sure why it took all of this, but it’s over!!

   

  WGT Member Support (WGT) 

  Apr 6, 2022, 4:34 PM CDT 

  Hi,
   
  We went ahead and added that membership to your account. It will expire on 4/6/2023. Please let us know if you have anymore questions or concerns in the future.
   
  Regards,
   
  WGT Member Services