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Purchased clubs but not in equipment

• KieranBrowne8 1 Posts

  Sun, Jul 31 2022 1:42 PM

  Hi guys, 

   

  Wondering if anyone can help, purchased the Callaway rogue bundle for £44.99, the money has left my bank and is on my statement but the clubs are not in my equipment and the transaction doesn't appear on transaction history on here. Definitely left my account though. Initially the app said 'could not complete purchase', then upon reopening the app it said 'clubs updated Callaway Rogue full set added to your equipment' but they're still not there. 

   

  Very unhappy! If anyone can hep it would be appreciated. 

• bossbird 2,223 Posts

  Wed, Aug 3 2022 10:41 AM

  I think you need to contact customer services asap , they won’t see it here ! 
  send an email to members@worldgolftour.com 

• DodgyPutter 4,690 Posts

  Wed, Aug 3 2022 12:03 PM

  KieranBrowne8:

  Wondering if anyone can help, purchased the Callaway rogue bundle for £44.99,

  No idea if this applies to you but some, who I think bought through steam, had to find the equipment in their inbox

• Cicero733 2,309 Posts

  Wed, Aug 3 2022 12:29 PM

  ^^^^^ +1

• Krmoslet 1 Posts

  Mon, Aug 8 2022 4:32 AM

  Same happened to me yesterday, but in app-store my payment is marked as on hold, Haven’t seen that before. Have you had any luck getting your gear?