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Free credit videos stopped paying off

• craigswan 31,812 Posts

  Tue, Aug 15 2023 12:46 AM

  Nope .

• callaghan159 6,359 Posts

  Tue, Aug 15 2023 2:12 AM

  Got 50 on mobile data...hope they fix this issue soon...but then again maybe they dont want to fix it.

• bossbird 2,231 Posts

  Tue, Aug 15 2023 8:57 AM

  I have not read all the comments so if it’s already been said I apologise, but here in France I can not get videos unless I have my VPN on . 

• callaghan159 6,359 Posts

  Tue, Aug 15 2023 10:37 AM

  bossbird:

  I have not read all the comments so if it’s already been said I apologise, but here in France I can not get videos unless I have my VPN on . 

  Never used a VPN on this site yet

• ozysouthpaw 3,003 Posts

  Wed, Aug 16 2023 2:12 AM

  callaghan159:

  but then again maybe they dont want to fix it.

  I'm thinking this is not far off the mark. 

  Care factor from WGT would appear to be low, considering how long the issue has been going on.

  My experience has been that I can only get anywhere between 2 and 5 videos to play before I have to reset my advertising ID on my Android mobile phone.

  It makes no difference if I use mobile data or Wi-Fi, nor did it make a difference un-installing then re-installing the app.

  There has been only 1 day over the last month that I miraculously received the full 75 videos.

  How ironic that day happened after I emailed Customer Support to enquire if there was any further progress on a fix for the issue.

  Coincidence? .... can't be. Gibbs rule #39 says there is no such thing ...

• callaghan159 6,359 Posts

  Wed, Aug 16 2023 2:33 AM

  ozysouthpaw:

  I can only get anywhere between 2 and 5 videos to play before I have to reset my advertising ID on my Android mobile phone.

  On the bright side I got all 150 credits this morning on my android devices (2 devices) but nothing on my 1 ios device. We will see if things are partially fixed tomorrow when/if I get the 150 credits. Cheers

• Gashmaster1 56 Posts

  Wed, Aug 16 2023 5:38 AM

  Just got my 150 credits this morning on my iOS device.
  Let's see if this lasts more than ONE day this time...fingers crossed.

• GreenLaser 227 Posts

  Wed, Aug 16 2023 9:24 AM

  I'm on an iPad, and it's working much better for me than it was. Sometimes it takes several tries to get a video to play, but I think if I kept at it I could get the full 150 credits.  I haven't taken the time to make sure of that, yet. 

• callaghan159 6,359 Posts

  Thu, Aug 17 2023 2:24 AM

  Gashmaster1:

  Let's see if this lasts more than ONE day this time...fingers crossed.

  looks like you didnt cross your fingers hard enough....video credits not working for me this morning.

• craigswan 31,812 Posts

  Thu, Aug 17 2023 8:39 AM

  Nope .