Forums

Update Problem

• Tennyson21de 2 Posts

  Tue, May 2 2023 5:53 AM

  Hello, I have an ( older ) iPad, with which I have been playing since 2017. Whenever there were updates previously, I also saw it in the App Store and updated successfully from there. Today ( May 2nd, 2023 ) there was a notification, when I tried logging into the game, that an update is required, however I saw nothing similar in the App Store and when I pressed the "Update" button on the WGT page, I only receive a never-ending login procedure, nothing changes and I can*t reach the game to play there.

  So at the moment I can't play or do anything else :(

  By the way : I did delete all my browser caches on the iPad, this had no subsequent effect whatever.

  Does anyone have any suggestions please, how I can actually successfully update ?

• borntobesting 9,695 Posts

  Tue, May 2 2023 10:09 AM

  Have you tried uninstalling the game and reinstalling it?  Or restarting your iPad. Also try asking Scott Hope. 

• BPeterson8256 2,911 Posts

  Tue, May 2 2023 11:54 AM

  This is from release notes after the last update.

  "iOS Support and Updates

  WGT has made system updates that now require iOS players to have iOS 11 or later installed on their mobile devices. To check your current iOS version, navigate to Settings > General > About. There, on the top of your screen, you'll see what iOS version your device is running."

• Jakelast 1 Posts

  Tue, May 2 2023 12:08 PM

  I have a brand new Amazon Fire Kindle and the program has stopped working on it (worked fine yesterday). Today it will not connect to the internet.  All my other programs access the internet just fine. It just keeps asking me to retry to connect.

  My cell phone (Samsung S20) also will not access the program.

  This is pretty weird