WGTShamWow:
Its a known issue affecting some Mac users. Uninstall the app, restart, and then download it again and this should fix it.
Get the App
Best,
WGTShamWow
WGTShamWow,
I have to ask this question your response to this post is dated September the 27th of 2023 for the past 6 days I have been emailing WGT MEMBER SERVICES the initial email responses I received back pretty much told me that there is no way I was even playing on Mac OS 10.13.6 because the minimum system requirements have always been Mac OS 10.14. I went through the entire process like you just suggested delete reinstall restart so on and so forth nothing... A few days later it was suggested that I give them some time a response to my question would be given soon by one of the WGT agents. It wasn't until days later I was told that the game no longer supports 10.13.6 that I needed to update to 10.14... the problem is my MacBook is a 2009 if I told you what I had to go through to get it to update to 10.13.6 you'd probably be like really??.. LOL.
So here's my next question I asked if there was any way possible to roll back the update because my system ran just fine prior to this update... (While we are talking about it I have a Windows PC I've been playing on for the past 5 years running Windows 8.1 which the system requirements of WGT claims to support when I updated that computer on the same day I have been experiencing the same issues since then black screen won't start which equals no more decompression from a stressful day of a 45 client caseload on the substance abuse unit that I work on as a licensed substance abuse counselor this game is what brings me down to Earth at night and reconnects me to reality and helps me clear my mind to be able to sleep soundly and face the day the following morning to try to help more people stay alive one more day)
Sorry I just threw up on the post however I am a little beside myself due to the responses I've been getting now my Windows 8.1 won't run it's been four or five days since I've heard anything back from support I've tried to download steam and run the program on that platform the screen is black but the music plays and all the sound is there and if I move the mouse around and keep clicking it randomly I can hear it click on certain portions of the screen and hear the screen change so what is really going on because there's quite a few people complaining about this
Lastly in the system requirements help section of the WGT app it tells you that the game will run on systems which do not meet the requirements however you guys are not responsible for anything that transpires that takes place there has to be a way that I can access the program files and delete the most recent update just like you can on a Windows platform just like you can if you've downloaded something that you no longer wanted an update on all I need to do is be given the answer so I can get back to the enjoyment that I have had playing your game how can I get an honest answer from someone here about what I need to do I'm really not trying to jailbreak my Mac and force update it to a newer operating system in the hopes it will work just to play the game however I am willing to do that if I have to that's how much I enjoy this game now I'm not pointing the finger at you so please don't take my words as hostile or directly pointed in your direction I just feel a little let down as I am sure more than a large amount of other members feel the same way about