Forums

Can’t reactivate my account?

• Wotherspiniesta 9 Posts

  Tue, Oct 17 2023 3:28 AM

  Not sure if this is the best place to ask as why have not got back to me but I can’t get in the app and I’m getting an error message saying ‘account cannot be reactivated’ Help :(

• SimonTheBeetle 3,656 Posts

  Tue, Oct 17 2023 9:30 AM

  Have you tried to talk to Champ or Nico? That's an issue we users can do nothing about.

• Wotherspiniesta 9 Posts

  Tue, Oct 17 2023 9:43 AM

  Not sure how to contact them. Can you maybe send them a link or ask them to message me ?

• callaghan159 6,387 Posts

  Tue, Oct 17 2023 9:43 AM

  Wotherspiniesta:

  error message saying ‘account cannot be reactivated’

  Do you have more than 1 account...which is against the rules.

• Wotherspiniesta 9 Posts

  Tue, Oct 17 2023 9:55 AM

  Nope! Only have the one account

• WGTNico 717 Posts

  Tue, Oct 17 2023 10:19 AM

  Hey there, for something like this please contact customer support! https://m.wgt.com/help/request

• MarchieB 1,533 Posts

  Tue, Oct 17 2023 10:34 AM

  Wotherspiniesta:

  Not sure if this is the best place to ask as why have not got back to me but I can’t get in the app and I’m getting an error message saying ‘account cannot be reactivated’ Help :(

  If you're able to log in here with the account name/password it should be the same for the app.

  I believe there is a glitch where if your password is longer than 8 characters you need to only input the first 8 charterers when logging into the app. (not sure if this is still an issue but  just adding in case it might help)

   

• SamSpayed 5,034 Posts

  Tue, Oct 17 2023 1:41 PM

  MarchieB:

  I believe there is a glitch where if your password is longer than 8 characters you need to only input the first 8 charterers when logging into the app. (not sure if this is still an issue but  just adding in case it might help)

  I thought it was 10 characters, but he could try it both ways (8 and 10).

• SimonTheBeetle 3,656 Posts

  Tue, Oct 17 2023 4:09 PM

  SamSpayed:

  I thought it was 10 characters

  +1 AFAIK, it's 10. 

  https://www.wgt.com/forums/p/683679/4575519.aspx#4575519

  Like you said, there would be no harm in trying both 8 and 10, though. 😉