So the last Showdown was pretty rough for a lot of players and its been a issue our Q/A team has been actively chasing for a while now. Unfortunately due to the nature of this issue, while its been pretty apparent in game, its been a tough one to track on the diagnostic side of things. CS has been doing their best to refund players who message in for being given bogies for this disconnect issue but its not the same as being able to complete these Showdown Events without issue. This Showdown issue is still being worked on and in an effort to help get more info to our Q/A team about this issue that may help get it resolved, I am putting out a "Bounty" for information from players that run into this issue for the next Showdown event.
So below is a list of questions to fill out for the next Showdown. It may change a little when my next post goes live but this will give a good idea of what to look out for. This will be open to the first 20 or so players who respond with this information and after its verified as correct, they will be rewarded. I'll have a separate post with all the info to fill out as a template to make things easy. All of them would need to be filled out to qualify for the Reward and the more detail the better. The only exception is the "Screenshots" section, if you can give a few and send them in, that would be amazing but I get that not everyone knows how to do screenshots or how to upload them. Lastly, don't try and induce the issue and make it happen, just play normally.
Questions:
Player Username:
Opponent Username:
Time and Date issue occurred (including timezone):
Course and Hole:
Round/Game/Hole (ex. Round 1, Game 3, Hole2):
Whos turn was it:
Your Score/Opponents Score when this happened:
Events leading up to when the issue happened:
What happened when the issue occurred:
What did you do in response to this issue:
Additional Info/Weird Observations:
Screenshots sent to Members@worldgolftour.com (Subject: "Bounty (Username)" (Y/N):
Example:
Player Username: WGTShamwow
Opponent Username: WGTChampion
Time and Date issue occurred (including timezone): 12:30pm PST 8/6/24
Course and Hole: Wolf Creek, Hole 10
Round/Game/Hole (ex. Round 1, Game 3, Hole2): Round/Game/Hole (ex. Round 1, Game 3, Hole2): 1st Round, Game 3, Hole 2
Whos turn was it: Opponents Turn
Your Score/Opponents Score when this happened: Score when this happened: 5/8
Events leading up to when the issue happened: Played through hole 1, took my first shot on hole 2, and on opponents turn, their 45 second timer counted down to 00:00 and game stayed on that screen.
What happened when the issue occurred: Game stayed on waiting for opponent to take their shot with timer at 00:00 for 10 minutes.
What did you do in response to this issue: Tried restarting the game after 10 minutes and loaded back into the home screen and was given 2 bogies for unfinished holes.
Additional Info/Weird Observations: I believe they closed the game after I took my shot because I was up by 3 shots and my first shot on the 2nd hole gave me a really good chance at an eagle.
Screenshots sent to Members@worldgolftour.com (Subject: "Bounty (Username)" (Y/N): Y
Rewards:
x2 Sleeves of Balls (players choice)
x1 Seasonal Apparel Item thats no longer available (probably the Pumpkin Head with Halloween coming up)
or
x1 Maxed Apparel item (players choice, like taking your Epic Swing Edge Hat and making it level 10)
I know I am probably going to get a lot of hate from the Community on this, especially posting so close to the end of the last Showdown, but im hoping that with getting this out now with it fresh in peoples minds will help get this information on the next event. There will inevitably be people with "why are you having us do your job", "fix it yourself", "why are you just doing this now" comments and to that, all I am trying to do is just get more info to our Q/A team to hopefully get this fixed.
I will be doing a separate post when the next Showdown goes live for the Bounty to collect this information and issue Rewards, so don't start posting it here about the last Showdown. Hell, if this works, maybe we start doing these more in the future to help get other issues resolved with different rewards.
Best,
WGTShamWow