Well, I thought I'd resurrect this.
On the face of it, one chat room for everyone could be a disaster I think; imagine 1000 folk all trying to speak at once - it would be mayhem. However, I have also recently seen chat rooms where it worked ok.
So WGT, are you looking into a possible chat room for your customers? And don't say IRC cos that chat room is so behind the times that it's nearly up for display at the National History Museum! Plus, despite what they might say, that chat room is only if your face fits.
Have a look on the web at chat rooms and how they work. Or, closer to home, have a look at WGTLS. The idea can work if you only do it right. And if nothing else, isn't it worth it just to keep Lizzie and her little x's here, eh???
All those in favour say "Aye".