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Customer Service Tickets

• WGTJudgeSmails 259 Posts

  Tue, Jun 4 2019 8:47 AM

  Hello WGT Community,

  I know we have had some issues this past week and that people are probably not receiving answers to their questions in as timely of a fashion as most are probably used to. We know part of this surge of tickets were from the 1063 issue with the Taylor Made clubs, but we have had a couple people out of the office as well. Our QA team is getting the 1063 corrected as quickly as possible and our team will be addressing all of these tickets. If you haven't seen a response yet or you received one after a few days, we are sorry about this, but we will get all of these tickets taken care of as quickly as we can. Have a great week everyone!

  -Judge Smails 

• DoctorLarry 4,307 Posts

  Tue, Jun 4 2019 9:17 AM

  Thanks for the update.

  I know a lot of people are frustrated.

  As an erstwhile programmer, I also know how these things happen and can be a bear to find and fix (without creating more problems!).

• SlickHunter 1,034 Posts

  Thu, Jun 6 2019 2:11 PM

  It’s reallly cool that someone from the Team is letting us know what’s going on. We don’t, or at least I, don’t expect the game to run 100% everytime.