Look to the right side of this page - under FAQ's - see "AWARDS"
Not trying to be a "wiseacre" but if you read the FAQ's and then use the "SEARCH" feature to the right - a lot of your questions will be answered If you find that you have a problem and have been unable to find an answer via the FAQs or SEARCH - by all means - start a new thread.
We all knew nothing when we started and some of know even less after years of playing here!!