I'm in for 5 years now. I've been complaining about this (reporting problems within the game) for the last 6 months or so to no avail. Perfect shots around the green oftentimes go nowhere. Wind greatly affecting one shot but not the next.
For some reason I just paid to get into a bracket tournament - 2 under going into the 8th (with 3 birdies) and then lo and behold a quad. Almost like there's an extra line of code in there for if you are doing well...