There's only 3 states that are excluded if WGT's terms are up to date. Those are Montana, Tennessee, and Vermont. If he's not from one of those and you have your permissions set up properly (which sounds like you do), then I'd bet something is amiss with your country club.
I'd still recommend emailing WGT. They can probably fix it pretty quickly (although probably not until at least Monday.) You're kinda hosed for the weekend unless someone's there on Sat/Sun.
Good luck, hope they get you fixed up soon. Maybe throw your club members a few CC passes for your troubles.