Look at this thread (I started it). Had the same issues, reported it and WGT did something about it. Wish they would make a sticky on how to deal with these mental midgets.
http://www.wgt.com/forums/t/466640.aspx
Edit: this is the thread I meant to reference. It happened after the thread posted above and is more helpful;
http://www.wgt.com/forums/t/471333.aspx