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Re: rental issue "AGAIN"

• JDGHOST 6,890 Posts

  Thu, Aug 31 2017 5:09 PM

  for the SECOND time on a level up for me when offered my "free" rental i get the ERROR message for the item i want to demo then after logging out then back in ....no more free rental offer !!!!!   last time i posted a memo about this problem i got a response to email WGT about the issue ....so i did and guess what??...my email wen't  unanswered???   as i am starting to "BUY" credits now i rely on the free demos even more.....well here's hoping this post may get me some help ...but not holding my breath!!!.....come on WGT?

• WGTElectro 90 Posts

  Fri, Sep 1 2017 8:29 AM

  Hey JDGHOST,

  I am sorry to hear that you did not get a response to your previous message.Please email us directly at Members@worldgolftour.com so we can get this sorted for you. If you do not get a response within the day, please PM me.

  Cheers,

  WGTElectro

• JDGHOST 6,890 Posts

  Sat, Sep 2 2017 4:45 AM

  well again i have sent my emails to Members@wgt,com and again they have gone un answered !!!! nothing in my email

• WGTShamWow 925 Posts

  Sat, Sep 2 2017 10:28 AM

  Hi JDGHOST,

  Members@wgt,com isn't a valid email address to contact member support. You would need to message members@worldgolftour.com to reach member services. 

  Best,
  WGTShamWow

• JDGHOST 6,890 Posts

  Sat, Sep 2 2017 2:53 PM

  No kidding! Contrary to your obvious opinion  i'm not an idiot I did use the full CORRECT email i only abbreviated in my now repetitive 4th MEMO! what i don't understand you obviously are aware of the issue due to my many memo's and yet ask me to just repeat the same thing in a memo to the "WORLDGOLFTOUR"  address (which i've done twice to the fully spelled out address)??? What really baffles me is that you have responded to me 3 times in my personal email?. but only to request me to contact  member support AGAIN instead of just rectifying the issue??  I would rather sit in my dentist's waiting room for 2 hours before a novocaine  free root canal then continue this useless  correspondence! LOL...I don't know who's running that puzzle factory over there but you may need a meeting?.........Just saying.  In short I have not lost sleep over it anyway......and i enjoy most of my experience on the WGT  ie: My country club and other great people I've met and play with everyday!......So at this point don't worry about it!......Cheers!! 

• WGTElectro 90 Posts

  Sat, Sep 2 2017 4:36 PM

  Hello JDGHOST,

  What you are seeing is an email notification of our responses here, not us actually contacting you via email. To speak to our support staff and resolve this issue, please use the Contact link at the bottoms of the page or email us directly at Members@worldgolftour.com. As of now, we have not received any correspondence from you directly after checking with our Support team.

  Thank you,

  WGTElectro

• alosso 21,087 Posts

  Sat, Sep 2 2017 9:57 PM

  WGTElectro:

  please use the Contact link at the bottoms of the page [...]

  This!

  At least, it will give you a ticket number in return to show in the subsequent mails ;)