And will do you no good posting this here, they won't see it. Go to the bottom of this page and use the contact WGT link. you might also try to be a little bit less condescending when informing them of your problem, especially try turning the bold off.
I fully understand you said you can't send, but I would try it anyway, or try messaging one of the mods concerning your problem. WGTChampion, WGTNico or WGTIcon. But in all cases, be nice.(as Patrick, from Road House, would say.)