Forums

Re: A Shout Out to Customer Service

• Zzyzx01 1,259 Posts

  Fri, Jun 7 2024 8:29 AM

  After losing my Continuous Days Played (CDP) due to wicked storms that knocked out the power and internet for several days, when all was restored I contacted WGT member services with a request to re-set my lost CDP.  They responded in less than 4 hours with the re-set.  All is well.

  Thank you and well done member services team !!

  As a reminder, it is a good idea to keep track of your CDP just in case.

  ...henry (aka Zzyzx01)

• Montana406B 2 Posts

  Tue, Jun 18 2024 11:34 AM

  How did you get them to respond to you?  I have tried contacting them multiple times about credits I never received after completing offers and have never heard back once. 

• Zzyzx01 1,259 Posts

  Tue, Jun 18 2024 8:22 PM

  I found that the "Contact Us" form doesn't work (on a PC).  I send all my inquiries via email to:   members@worldgolftour.com

  Provide you name and user (player) name in the correspondence.  You should receive an automatic reply as an acknowledgement of receipt.  A customer support rep should get back to you within 24 hrs... probably sooner (if during the work week.)  I have always had good luck doing it this way.

  ...henry