YankeeJim:
How about having a chat with Mark over at WGTLS? One look at his board should tell you something.
Ding, ding, ding! Marc has it right.
Batman, one thing I think should really happen is to add a (complaint) section to the forum wall. I know we have the bug log, and we have submit bug on the game play page, but we need something better. Then, when WGT reads a complaint that is located in, lets say "Country Club Corner", it can be moved so those of us that actually care to help others or respond to valid posts don't have to sift through loads of cow patties... I still think all the "this game sucks", "I quit", and "wtf" threads should be deleted.
Another suggestion is to "task" a particular moderator to a couple of forum sections. This will cut down confusion between moderators, as well as give each moderator a "specialty" in responding to requests or whatnot.