SHRUDE: We provide a changelog of all updates and maintenance.
To whom?
And if no update occurred, why is maintenance information necessary?
BTW, since you have knowledge of this firsthand, tell us what maintence entails at one of your random sites...
Expanding on the above, how does maintenance affect the end user (not updates/upgrades) at all?
I liken maintenance to changing the oil in my car, my car will last longer, but...
My radio doesn't play better, my seat isn't more comfortable, my paint is not shinier...etc...
So, explain why an end user needs a maintenance log (other than the fact that the service is being done).