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Post all of your WGT Problems & Questions - Hans Replies!

• WGTicon 12,511 Posts

  Fri, Feb 15 2013 10:34 AM

  alcaucin:

  Icon please check up on the last 2 e-mails I sent too and let me know the score re: putting

  Have already given up on one I sent 11 days ago...what's happening over there ? You're normally pretty prompt.

  Andy

  I never handled emailed.

  and No, we cannot edit the consecutive days.

  -wgticon

• Hanswurst72 1,097 Posts

  Fri, Feb 15 2013 11:02 AM

  Hello Cadie,

  let me help you with this question. There are basically two different cases of this phenomenon.

  The first of those is the normal one, that your drive simply nearly never gets hit directly towards the flag. By that, the addition of your shot lengths is longer than the indicated hole length because you have some "sidewards" length in your shots as well. That surely doesn't effect the result by 37 yard though.

  This is where the second reason comes into play. The indicated total hole length is measured from the tee to the respective pin, but it is not measured in a direct way. Instead, for example at Bethpage #14, there are two points on the fairway of this par 5 included in the hole length calculation. One normal drive to the center of the fairway (short left), one normal second shot (in front of the final bunker to the left side) and the final approach to the hole. If you add up these three "regular" lengths, you get the indicated hole length of 489 yards. You can very easily check this by moving the aim marker directly to the front hole location at St. Andrews #9, it will show less yards than the indicated hole length because that one considers one stop short right on the fairway.

  I hope I was able to help you.

  Cheers, Hans

   

• 9,041 Posts

  Fri, Feb 15 2013 11:24 AM

  WGTicon:

  i will check on this tomorrow,

  Then just do that ^^^......Wasn't trying to re-write your job description.

  Or shout across the office "where we at with the e-mail backlog ?" ..and then communicate the response you receive to us.

  Sound like a plan ?

   

   

   

   

   

   

   

• LeonGholston 6 Posts

  Fri, Feb 15 2013 12:24 PM

  On 2/8/13, I placed an order for flowers for $57.04, conf. # SCOAEA1GFBC3, thru the WGT ProFlowers link from my profile page. I was to have received 1500 WGT credits instantly, for doing so...I did not receive them! Also, on 2/12/13, I placed another order for flowers from the ProFlowers WGT link for $52.96, conf. # NQIAAA1H6JQ5, and was supposed to have received 1500 WGT credits for that, as well...again, I did not receive my credits! I still have not received my credits. That's 3000 credits WGT owes me.

  The intergity and creditibily of WGT is, definitely, at stake here!...I want was I'm supposed to receive! I believed in WGT...then.

  I await WGT's reply...  

• borntobesting 9,775 Posts

  Fri, Feb 15 2013 1:17 PM

  LeonGholston:

  On 2/8/13, I placed an order for flowers for $57.04, conf. # SCOAEA1GFBC3, thru the WGT ProFlowers link from my profile page. I was to have received 1500 WGT credits instantly, for doing so...I did not receive them! Also, on 2/12/13, I placed another order for flowers from the ProFlowers WGT link for $52.96, conf. # NQIAAA1H6JQ5, and was supposed to have received 1500 WGT credits for that, as well...again, I did not receive my credits! I still have not received my credits. That's 3000 credits WGT owes me.

  The intergity and creditibily of WGT is, definitely, at stake here!...I want was I'm supposed to receive! I believed in WGT...then.

  I await WGT's reply...  

  Go to the Trialpay page and click on support and send your request to them including any confirmation e-mails that you received. WGT only posts the offers, they are handled by Trialpay and they are the ones you need to contact. Coming in the forums and typing in all caps bold fonts doesn't help one bit. 

  If after you have contacted Trialpay support,sending all your confirmation e-mails from Pro-flowers and you still don't get the credits then send an e-mail to members@worldgolftour.com including all your confirmation e-mails from ProFlowers and copies of any e-mails you received from Trialpay and let WGT deal with them. 

• Hanswurst72 1,097 Posts

  Fri, Feb 15 2013 1:23 PM

  Hello LeonGholston,

  I can confirm borntobesting's answer, that WGT only places the offers and the real task gets executed by Trialpay. Please send your query to the mailadress that you can find at the trialpay-page. In case you don't get an answer within one week of time, send all of the information to WGT via the help/FAQ --> customer support page that you can find at the bottom of this website. Please refrain from sending several mails with the same info to different mailadresses of WGT, it will only slow down the whole customer support. I hope your problem gets solved soon.

  Thank you.

  Cheers, Hans

• overtheedge 5,885 Posts

  Fri, Feb 15 2013 3:39 PM

  Hanswurst72:

  Hello Cadie,

  let me help you with this question. There are basically two different cases of this phenomenon.

  The first of those is the normal one, that your drive simply nearly never gets hit directly towards the flag. By that, the addition of your shot lengths is longer than the indicated hole length because you have some "sidewards" length in your shots as well. That surely doesn't effect the result by 37 yard though.

  This is where the second reason comes into play. The indicated total hole length is measured from the tee to the respective pin, but it is not measured in a direct way. Instead, for example at Bethpage #14, there are two points on the fairway of this par 5 included in the hole length calculation. One normal drive to the center of the fairway (short left), one normal second shot (in front of the final bunker to the left side) and the final approach to the hole. If you add up these three "regular" lengths, you get the indicated hole length of 489 yards. You can very easily check this by moving the aim marker directly to the front hole location at St. Andrews #9, it will show less yards than the indicated hole length because that one considers one stop short right on the fairway.

  I hope I was able to help you.

  Cheers, Hans

  Now THIS is a response. THIS is "engaging" a paying customer. Wow. Very refreshing. THIS is what the community needs. A RESPONSE, not the proverbial ONE LINE REPLY. HUGE difference in a response compared to a reply.

  I hope you will take stock in this view  WGT mod and any one new coming through the ranks. A quality and concerned "response" carries immeasurable weight compared to a slew of ONE SENTENCE "REPLIES". 

  Again, veeery refreshing responses Hans. 

• mantis0014 8,946 Posts

  Fri, Feb 15 2013 6:15 PM

  Very Nice Answers Hans :)

  -Roger

• Author2012 2 Posts

  Fri, Feb 15 2013 9:25 PM

  Please do not hold yourbreath awaiting their reply. Of all my complaints, they only answeed once - blaming everyhing on TrialPay. But that doesn't sit well with me ... I've had too many offers (from different sources, not just TrialPay) which have given me no credit.

  I have figured out a few things ... offers which go to other sites are usually bogus; ofers which go to other sites and have that thin heading at the top which says "Complete offer toe arn ### credits!" on the left and "Report Problems" on the right always seem to be bogus. And most trials (PCH, hulu, etc.) are BS as well.

  It is not an exaggertion to say I have now earned over 3,000 credits which have not been issued. I'm complaining to Golf Channel since they seem to have some deal working with WGT. Maybe if enough folks complain to them, WGT will fix the problems with its vendors. (But I'll admit that  cannot help wondering how legitimate the offers are... we give our personal info to some of these sites - for nothing. Is it cynical to wonder if WGT wants us spending more real $$ on equipment as opposed to credits? I've only had 2 semesters of business law years ago, but it seems we have upheld our end of the contract ... by responding to the vendors' offers.)

  Okay, I'm off my soapbox now. It' just a shame to discover a fun game, but have it tarnished by either dishonesty or incompetence.

• courteneyfish 15,796 Posts

  Fri, Feb 15 2013 10:54 PM

  Just to give a different perspective I have never failed to receive credits offered from surveys.